cancel
Showing results for 
Search instead for 
Did you mean: 

Changing account email address

Morrile2
On our wavelength

Hello,

A week ago I wanted to change an email address password, only to discover VM have changed the process without sending out any communication on how the process works. However, I went through the steps to change my account email and almost lost the will to stay with VM after a conformation email never arrived, and a week later its still hasn't arrived. Nor any communication from VM other than we are putting prices up, when they fail big time, insult to injury.

So I thought of going through the process again, sadly cannot. 

Morrile2_0-1694768676879.png

Is it possible to send out this conformation email again?, or clear this pending process so I can start the process all again?. As my blueyonder.co.uk account is to go (and good riddance when it does) and a current email address is now assigned to my VM Account meaning, I cannot access that email either and I need access today or ASAP. 

Why on earth have the email and account passwords the same is good security practice remains a huge mystery. So, a few questions that require answers

Q1: Can we have different passwords to account and emails?

Q2: If not why? Using common sense and logic, having changed the account email successfully it's therefore possible to have different passwords.

All I will now say is that I am very vexed indeed!

 

22 REPLIES 22

Morrile2
On our wavelength

How is progress going?

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi Morrile2,

I've responded to your PM however I can see from another thread that you are in a PM with one of our agent.

Has this query been dealt with? 

Let us know,

Kain

Morrile2
On our wavelength

No it's not! Just got off a call with India stating I need to create an external email account to change the password. I used the same one for My Virgin Media (external account) and was informed I need to make a new one just to get a bloody conformation email. So if I wish to change all my passwords to all my email accounts I would need 6 different external email accounts. What bloody idiot designed this garbage process? Why can we not use just the one external email for all conformations? I refuse to create more email accounts!!! 

用心棒
Very Insightful Person
Very Insightful Person

If you cannot migrate away from Virgin Media Mail then consider trying one of the following workaround:

NB sub-addressing should be another option where supported, i.e. john.smith+work@ gmail.com , but alas when I last tried the verification link arrives expired; this bug has been raised with the Virgin Media

using Firefox relay, many thanks for the tip.

Morrile2
On our wavelength

Sadly, going through all the steps to change a bloody password just creates a complex process that still fails.

I feel your pain, I have just gone through this process and now have no access to my e-mail account,

Try & reset my password & no e-mail comes through, wait 10 minutes as suggested and start the process again and receive an e-mail but when I follow the link in it, it says it has expired.

Went through the 'I do not have access to my e-mail' option, enter my date of birth & security answer, spend ages finding a 'strong password' only for it not to be accepted. 

Complete nonsense

用心棒
Very Insightful Person
Very Insightful Person

@Morrile2 wrote:

Sadly, going through all the steps to change a bloody password just creates a complex process that still fails.


Sorry to read that. What was the failure?

Hi @BigMal70,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you're having some trouble with your e-mail account at the moment. Can you expand on the problem you're facing? Is it with accessing the account or with sending/receiving emails?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


I cannot access my account at all after having to assign a non virginmedia e-mail address to create an app password.

Whenever I go through the reset password process, I either do not receive the e-mail or it arrives but the link shows as expired when I click on it