Hello,
A week ago I wanted to change an email address password, only to discover VM have changed the process without sending out any communication on how the process works. However, I went through the steps to change my account email and almost lost the will to stay with VM after a conformation email never arrived, and a week later its still hasn't arrived. Nor any communication from VM other than we are putting prices up, when they fail big time, insult to injury.
So I thought of going through the process again, sadly cannot.
Is it possible to send out this conformation email again?, or clear this pending process so I can start the process all again?. As my blueyonder.co.uk account is to go (and good riddance when it does) and a current email address is now assigned to my VM Account meaning, I cannot access that email either and I need access today or ASAP.
Why on earth have the email and account passwords the same is good security practice remains a huge mystery. So, a few questions that require answers
Q1: Can we have different passwords to account and emails?
Q2: If not why? Using common sense and logic, having changed the account email successfully it's therefore possible to have different passwords.
All I will now say is that I am very vexed indeed!
1 ACCEPTED SOLUTION
Accepted Solutions
@Morrile2 wrote:Hello,
A week ago I wanted to change an email address password, only to discover VM have changed the process without sending out any communication on how the process works. However, I went through the steps to change my account email and almost lost the will to stay with VM after a conformation email never arrived, and a week later its still hasn't arrived. Nor any communication from VM other than we are putting prices up, when they fail big time, insult to injury.
So I thought of going through the process again, sadly cannot.
Is it possible to send out this conformation email again?, or clear this pending process so I can start the process all again?. As my blueyonder.co.uk account is to go (and good riddance when it does) and a current email address is now assigned to my VM Account meaning, I cannot access that email either and I need access today or ASAP.
⋮
Workaround for this issue to:
- submit a different Sign in Email Address
For example, test@example.com —in this case there is no server running for the message to be delivered to, i.e. mail delivery fails and is returned to sender. - resubmit the original Sign in Email Address and this time keep the page open until you receive the verification link email
⋮
Why on earth have the email and account passwords the same is good security practice remains a huge mystery. So, a few questions that require answersQ1: Can we have different passwords to account and emails?
⋮
The account password and webmail password will remain the same but for email clients, like Thunderbird or similar, you will need to generate an App Password, read more here Login problems | Virgin Media Help under I’m having Virgin Media Mail sign in problems, Changed your sign in details and trying to access webmail
Q2: If not why? Using common sense and logic, having changed the account email successfully it's therefore possible to have different passwords.
The new Sign in Email Address will receive a code that must be entered when completing certain account actions, i.e. change of password, security questions, etc. This is how Virgin Media have chosen to implement multifactor authentication to help secure user accounts.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
Yes you can enter a real email address; just ignore the the verification link received.
Hopefully the following scenario will make things clearer.
- I sign into My Virgin Media and select Account settings > Account details > Edit (located adjacent to Email address) as I wish to change my Sign in Email Address (or am being forced to do so because I want to change the account's password) from richard.branson@virginmedia.com to richard.branson@example.com resulting in following:
- For whatever reason I close the page before receiving the verification link
- Having not received the verification link I try to repeat the previous steps but am blocked from doing so with the following error:
- To workaround the issue I enter an alternative email address of richard.branson@example.org and select Save resulting in following:
- Without waiting to receive the verification link aelect Back and Edit to change the Sign in Email Address to richard.branson@example.com and select Save
- Wait for verification link to be received before closing page; if it does not arrive after 5 minutes select the send it again link
If the verification link still has not been received and you have checked the Spam folder then post back here with its domain and format of username, for instance <first name>.<last name
It's now beyond a joke, as no one can say what additional details are missing when it's been working for decades
@Morrile2 wrote:
It's now beyond a joke, as no one can say what additional details are missing when it's been working for decades
The reasons for this issue arising now are:
- primary account can no longer manage secondary account beyond its deletion
- there was no requirement previously for secondary account's to have their additional details set, i.e. date of birth, security question and security answer
The forum team are best placed to help further and this issue has been flagged to them.
