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technyx
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Changing Package

Hi,

I would like to Change/renew our package to broadband only. We no longer use or need the phone and tv packages. There is no option to remove these from within the account management on the virgin website. Please can someone help.

Many Thanks

Karen Johnson

 

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newapollo
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Re: Changing Package

Hi Karen,

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

I know I said regrade above and not downgrade but that's how it will get picked up and actioned upon.

It's often less expensive to take either a phone or TV with the package, so if calling     go through the options Moving Home, and then Thinking of Leaving, and see what theycan offer you.

If calling in then dial  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Anonymous
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Re: Changing Package

you need to call in to downgrade.
If you are still in contract this may incur a fee
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