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brt1919
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Changing Account Name

I've had a look at previous questions on this subject without finding quite the same questions that I have.

My ex & I split a few years ago.  As I was paying for the Virgin account & all the shows saved on the box were mine, along with me having an ntl email address, I took the box with me to my new place & she got a new account at her new place.  However, the account at my place is still solely in her name - it's never been a problem as she gave me the password if I need to ring Virgin.

At this point in time I would like to get it put into my name rather than keep having mail addressed to her.  I've decided to stump up the £20 for this, but what I don't want/can't have is the account being disconnected & email addresses deleted which is what the virgin notes suggest will happen.  Does this also mean shows saved on the Box would also be cleared?

Thank you

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dante01
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Re: Changing Account Name

You'd need the permission of the original account holder, but if transfering responsibility then you can also transfer the email address previously associated with the old account to the new account after you've transferred the name and registered the new account online. You'd have 90 days after the transfer to do this before the old account will be closed down entirely and the old email is deleted with it.

Note that I've been having issues registering a new My Virgin Media online account after taking responsibility and transfering accounts. THis may result in me losng my old email address if Virgin fail to fix the issue before the 90 days elapse. You may want to hold off transfering until Virgin Media fix the issue that is causing some customers to not be able to register a new My Virgin Media account?

 

Related topics:

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Unable-to-register-new-account-afte...

https://community.virginmedia.com/t5/Email/Transfer-of-Pre-existing-Email-to-New-Account/td-p/404489...

 

 

 

 

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brt1919
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Re: Changing Account Name

Hi, thank you for that, will hold off a little longer then! Can you also confirm that shows saved on the TiVo box are unaffected by the change? I just wanted to check seeing that the email addresses were. Thank you
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dante01
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Re: Changing Account Name

The box will be uneffected and the shows stored, the current favourites and any planned recordings and series link will remain intact. You may lose your broadband for a day or 2 though. THe TV service was restored within minutes of the transfer being executed though.

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brt1919
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Re: Changing Account Name

Thanks for the quick responses - much appreciated. Now to fill out the form!
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