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Changed package - new contract?

I am new to VM and got caught up in the Black Friday Deals. Initially I bought a SIM and then a package but then realised if I got a certain BF deal it came with a SIM.  So after many phone calls (thanks to all the analysts who sorted this) I finally settled on the Oomph bundle.  

However I still have an unsigned contract of my previous bundle that was cancelled (the 1 with separate SIM).  After talking to Rashmi yesterday (who did an excellent job!) he confirmed over the phone what my new bundle would be and the costs etc.  However as of yet the contract still hasn't updated with everything Rashmi did.  

Please could someone look into this as I would like to make sure everything is on there that we discussed before signing the contract.

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Re: Changed package - new contract?

Hi RomseyRambler,

 

Thank you for reaching out to me in our community,I will be happy to look into this for you and make sure everything is set up.

 

I would like to invite you into a private chat, I will send you a link shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

 

 

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Re: Changed package - new contract?

Hi RomseyRambler

Thanks for the details 

Let me have a look at this from here and get back to you as soon as possible 

Gareth_L

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