When will I get confirmation of a change to my monthly payment. I phoned customer service to discuss my account and it was agreed that my monthly payment would be reduced. I was expecting an email to confirm the change but nothing yet.
Thanks for your post and welcome to the community.
I'm sorry you haven't received any confirmation of the change of package yet.
Have you been able to log in to your online account here to see the updated details?
Let me know and I can help further if you need it.