I’m a new customer due to have my services installed on 4th Feb.
I originally ordered a broadband-only package for £26/month for 18 months, with £85 bill credit. Yesterday I found a better VM deal which included the same broadband package but also included weekend calls and £100 bill credit for £23.95/month for 18 months. ~ £2/month cheaper, both with no setup fee.
I phoned the Sales Team and my package was swapped over to this deal with no hassle.
However, on my original welcome email my first bill was estimated to be CR £33. Yet, despite this new package being cheaper, my new welcome email I’ve just received estimates my first bill will be CR £52.10.
Does anyone have any idea why my first bill is now estimated to be nearly £20 higher despite my new packaged being cheaper? The billing period is still the same. I know it’s only an estimate but it is a concerning potential increase for the first month.