Virgin Media Community

[allegro33]

I want to remove one of my two TiVo sets. How can I do this without the stress of calling customer “lack of” service?

[newapollo · Accepted solution]

Hi @allegro33 

I'm afraid the forum team donm't have access to the systems to do that for you.

If you don't want to be tied up on the phone then you can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can often take 4 to 6 hours or longer.

Phoning around 8am when lines first open and are least busy is still the best method.

[Megan_L]

Hi Allegro33,

Thanks for posting this on our forums, I'm afraid as NewApollo already mentioned we're not able to do this kind of change here on our forums. 

We can deal with mostly everything apart from package changes and cancellations 😊

I have a link here which has more info on how you can change your package - How to Change 

Good luck and let us know how you get on!

Thanks,

Megan_L