I want to change my package to Broadband only as the telephone has not worked for month and I rarely watch tv. Can find no way of contacting Virgin to do this?
You can change your package by either using the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
Or you can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues
I have been trying that text number since last week . No one seems to be able to provide a answer
to a very simple question; How do I change my package! I have also asked for VMs complaints procedure with no response.
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Thank you for coming back to us Rod4
If you are not able to get though to our customer care team via the text message service then we would advise using our call center.
As for our complaints code of practice you can find them here