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Change package

I want to change my package to Broadband only as the telephone has not worked for month and I rarely watch tv. Can find no way of contacting Virgin to do this?

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Trouble shooter
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Re: Change package

Hi rod4,

You can change your package by either using the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Or you can  also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Change package

I have been trying that text number since last week . No one seems to be able to provide a answer

to a very simple question; How do I change my package! I have also asked for VMs complaints procedure with no response.

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Very Insightful Person
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Re: Change package

https://lmgtfy.com/?q=virgin+media+complaints

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Change package

Thank you for coming back to us Rod4 

 

If you are not able to get though to our customer care team via the text message service then we would advise using our call center. 

 

As for our complaints code of practice you can find them here

 

Kind regards,

Zak_M

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