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Change package

I'm looking to change my package but when i try to it comes up with the error:

"Oops! Something went wrong.
Sorry, we’re unable to change your package online."

How do i fix it? Is there a different way to change it?

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Re: Change package

this is normally because you are on a non-standard package or have a discount so agents need to do some extra work to make anything happen.

you'll have to call in

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Re: Change package

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

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