@JSF wrote:
New to this, Just joined VM and I have clicked on the wrong package when signing up.. I am finding it impossible to contact anyone before my services start to change this..I'm already regretting coming over just based on lack of contact options. Can't change it online, chat not working, email bounces back and the 0800 to change my package, gives me some covid bull and then cuts off.. Not a good start in my opinion..
This forum cannot be used to make changes to packages and also will be unable to help with new orders.
I can only suggest you keep trying to call, best times currently are at 8am when lines open.
If the 0800 number keeps failing try the 0345 454 1111 customer service number.