I downgraded my broadband to 50 in jan 20 as could not afford the annual increase. At no point was I told this would affect my tv mix. I have had it for years. Discovered that I am now on mixit which reduced the channels. When I contacted Virgin was told I could have these channels back for £7 a month and am now on freeview only. Nobody would give me an answer to why this happened all I am told i I have changed my package which was never explained to me. I use my TiVo box a lot as I have limited mobility and watch tv a lot. Please put back the channels you have stopped.
I know mix is no longer sold but if I did not change it, it should stay. Always has in the past and I was not notified of this or given an explanation. I think the cost is too much £54 for freeview tv and 50 broadband and had gone up to £65 with 100 broadband . Virgin advertising for new customers at less than half.Just discovered now tv stick where I can get all channels I want. So will be disposing of Virgin once I sort out a tv record box and change emails.
Thanks for using the forums to get this issue looked into, I'm sorry your services have been changed. The TV mix is no longer available which I do apologise for, however if you give our customer service team a call they will be more than happy to look into what other packages will suit you. We can't change packages here on the forums unfortunately.
I understand changes such as this can be a shock, however price rises and business decisions are done in order to bring out better services in future.
The team you'll need to chat with are on 0345 454 1111, choose option 1, 4 then 1 again. Let us know if you need any further advice and we'll try our best to help.
Virgin did not explain this. I asked what reduction I could get as cannot afford new price and was told there were no reductions. I said I could manage with 50 broadband as it never goes above this anyway. And was given new price. Not once was it explained it was a whole package change. I have always done this before and never had a problem if virgin changed the rules they should inform me.
anyway to update my son is buying me a tv record box and has got me a now stick to watch missed channels. So once I get this set up I’m off. I will get broadband a lot cheaper I only have to give 30 days notice so bye virgin after years