Today I've dailled150 from my land line,as I want to arrange an appointment for an engineer to call. This is in response to an email from Virgin telling me of a change from analogue to digital service. The problem is , after pressing phone buttons to get to the relevant dept., I get as far as giving various characters of my password, only to be told it's incorrect. After being locked out for an hour, because of the "error", I changed my password ,after giving my email address, mother's maiden name, only to be told the password is wrong. I have gone through the process of changing the password 3 more times, but it still has not been accepted by the phone bot. I dont think I'm doing anything wrong, but I'm an old guy...so who knows???