Virgin Media Community

[Mohammad2]

Hi, 

I've received a cheque to refund a payment that was wrongly transacted by Virgin. However I am unable to cash in the cheque because they’ve used my old name, can’t get through to customer support and was wondering if I can get assisted here

thank you. 

[Beth_G]

Hi Mohammad2,

Welcome to the Community Forums. Thank you for posting and apologies for our delayed response.

I'm sorry that your cheque was sent out in your old name. I appreciate it's been a while since you posted, but if you are still seeking help with this, kindly pop me a private message with your account details and your name change certificate and we'll get that corrected and resent for you.

Kind regards,

Beth