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Mohammad2
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Change of name, unable to cash cheque

Hi, 

I've received a cheque to refund a payment that was wrongly transacted by Virgin. However I am unable to cash in the cheque because they’ve used my old name, can’t get through to customer support and was wondering if I can get assisted here

thank you. 

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Beth_G
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Re: Change of name, unable to cash cheque

Hi Mohammad2,

 

Welcome to the Community Forums. Thank you for posting and apologies for our delayed response.

 

I'm sorry that your cheque was sent out in your old name. I appreciate it's been a while since you posted, but if you are still seeking help with this, kindly pop me a private message with your account details and your name change certificate and we'll get that corrected and resent for you.

 

Kind regards,

 

Beth

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