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Beatrizmassana
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Change of contact details

I don’t have the option of changing the contact details that Virgin has for me. And they are calling the wrong number ... 

VMOverchargeMe
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Re: Change of contact details

I have the same problem. There's nowhere on the Virgin Media site where I can update my phone number, so every time I complain to Virgin that the broadband isn't working (about once a week), they send me a letter saying that they can't contact me.

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newapollo
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Re: Change of contact details

It would be a huge help if VM could add this option to My Virgin Media section on the website, and also to the My Virgin Media app

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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Corey_C
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Re: Change of contact details

Thanks for your post and for reaching out to the Community Forums, VMOverchargeMe.

 

Sorry that you have not been able to update your phone details, currently the website only lets you update your email contact options, but I'll send you a PM to confirm and update your details and also help with your complaint, if I can.

 

Cheers,

Corey C