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Change of Package

Trisroy
Just joined

on ‎02-01-2024 18:23

My package just ended at the end of December, spoke with an agent on Thursday and said he would call back with and new updated package on Tuesday, will I get charged for the current package price whilst waiting for virgin to get back to me not due to my own fault, but rather waiting for them to contact me back. 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎02-01-2024 18:26

Offshore VM do not call you back, it just way to end the call. Unfortunately you will have to phone in again as the VM staff on the board cannot make package changes.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Robert_P
Forum Team
Forum Team

on ‎02-01-2024 20:30

Hello Trisroy,

 

Sorry to hear of the package issues experienced and the not receiving a call back, we understand the frustration and appreciate you raising this via the forums. Welcome to the community.

 

As Tudor has explained, we aren't able to make package changes via the forums, if you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you. 

 

We also have these contact methods available here.

 

Rob

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