Need some help please. I'll come to the price rise in a moment.
Firstly, I would like to know if I can leave my virgin contract not because of the increase but due to the change Virgin are making to the contracts. From 2024 they are adopting the RPI model to raise prices which means you will not be able to leave any longer, this is now going to be baked into the contracts. Surely, such a change to the terms allows us to hand in our notice?
I joined VM 14 months ago on the ultimate volt bundle, this package includes an O2 SIM, the price was £79 for the package, £25 was billed by O2 and £54 by Virgin.
In the interim, VM put the price up last March, then in April, O2 put the price up separately, I'm now paying closer to £90 for the package.
Back to this year, we've been informed VM are putting the price up by nearly 14%, on top of that O2 will shortly announce an RPI increase of around 20% 😱.
End result will mean I'll be paying over £100 come April. Only been with the company for 14 months!
Fed up with all this and the fact the Virgin Broadband has been flaky, I decided to sign up with Community Fibre since I live in London, joined last month and got the first three months free and then £25 a month for 1 Gig symmetrical speeds, the BB is way better compared to Virgin, lower latency and 20 times faster uploads compared to my VM gig service.
The problem is I have yet to receive the price increase notification yet from VM, I can't wait to ditch them! At the moment I'm not paying for community Fibre, but that will change in March.
Does anyone know when the price increase notifications are being sent? Or can I just give my notice to leave simply because Virgin are changing the terms of their contracts.
Any advice would be much appreciated.