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Change engineer time

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paultell8
Joining in

on ‎08-07-2021 20:45

How do I change a engineer visit time

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newapollo
Very Insightful Person
Very Insightful Person

on ‎08-07-2021 22:58

Hi paultell8,

Sign in to https://my.virginmedia.com at the top of the page.

Click on the Help tab (next to My Upgrades and Offers and Service Status); if you hover over that tab, a new menu will appear. 

Scroll on over to the Orders and Appointments tab and click OK..

Providing it's been arranged the visit will show there,  and you can reschedule from there if the timeslot booked is not convenient for you. 

If you're logging in using the app, open any of the pages and then use the the dots at the top to open the hidden menu. From there, you can select the Orders and Appointments tab.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo
Very Insightful Person
Very Insightful Person

on ‎08-07-2021 22:58

Hi paultell8,

Sign in to https://my.virginmedia.com at the top of the page.

Click on the Help tab (next to My Upgrades and Offers and Service Status); if you hover over that tab, a new menu will appear. 

Scroll on over to the Orders and Appointments tab and click OK..

Providing it's been arranged the visit will show there,  and you can reschedule from there if the timeslot booked is not convenient for you. 

If you're logging in using the app, open any of the pages and then use the the dots at the top to open the hidden menu. From there, you can select the Orders and Appointments tab.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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Laurie_C
Forum Team (Retired)
Forum Team (Retired)

on ‎09-07-2021 08:20

Hi paultell8,

 

Thanks for getting in touch, and a very warm welcome back to the Community Forum.

 

I just wanted to check if you'd been able to rearrange your engineer visit using @newapollo 's very helpful advice! If you're still having some problems, please let me know, and I can take a look into this for you.


Kind regards,

Laurie

Laurie_C
Forum Team
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