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dyawlak
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Change contact email address

I am trying to update my contact email address on my VM account BUT after clicking Update, it just sits there. No error message and I can click on other options so it hasn't frozen.

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John_GS
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Re: Change contact email address

Hi dyawlak

 

Thanks for posting and apologies for the delayed reply. Have you managed to get the email address changed? Let me know if you need further assistance.

 

Kind regards,

John_GS
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dyawlak
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Re: Change contact email address

Sadly not it just won't progress

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John_GS
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Re: Change contact email address

Thanks for coming back to me. I am sorry it's not fixed. I'll send you a PM now to hopefully get this fixed and if we can't here, it'll be an IT ticket.

 

Kind regards,

John_GS
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John_GS
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Message 5 of 9
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Re: Change contact email address

Hi dyawlak

 

Thanks for the message however please don't PM unless asked too 🙂

 

What issues are you having with the contact email?

 

Kind regards,

John_GS
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dyawlak
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Re: Change contact email address

Quite simply, it wont save it. No error message produced, just will not save.

 

Just to add PM was in response to a PM conversation you initiated.

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John_GS
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Message 7 of 9
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Re: Change contact email address

Thanks for coming back to me. That conversation was finished on or around the 2nd August, so further conversations would be public. 

 

Have you received a verification email for the change?

 

Kind regards,

John_GS
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dyawlak
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Message 8 of 9
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Re: Change contact email address

No, coz it doesn't take.

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Tom_F
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Re: Change contact email address

Apologies dyawlak, let us take a look into this for you. Please look out for my PM and get back to me with the requested info when you can.

 

Tom

 

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