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Terry_Cox
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Change cancellation date?

Can someone suggest the best way to change a cancellation date?

Retentions were rather obnoxious today ( the person in question had zero people skills) so I cancelled. Turns out I can't get an Openreach engineer until mid March ( as the retentions agent smugly pointed out) So is it possible to give 60 days notice as opposed to 30?

 

Thanks in advance.

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Megan_L
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Re: Change cancellation date?

Hi Terry_Cox,

Thanks for using the forums to get this issue with your cancellation looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I am sorry for the poorly handled retentions call.

Even though we can't process cancelations here on the forums I can amend the disconnection date for you to a maximum of 60 days if there is already a ticket open for this 🙂

I will send you a PM now so we can chat about this further and pass security and what not! 

Thanks,

Megan_L

 

Megan_L
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Re: Change cancellation date?

Hi Terry_Cox,

Thanks for getting back to me in our PM, I am glad another team managed to get this issue resolved for you via a phone call 🙂

I hope you have a lovely weekend and enjoy your fabulous new deal 😁

Kindest regards,

Megan_L