Can someone suggest the best way to change a cancellation date?
Retentions were rather obnoxious today ( the person in question had zero people skills) so I cancelled. Turns out I can't get an Openreach engineer until mid March ( as the retentions agent smugly pointed out) So is it possible to give 60 days notice as opposed to 30?
Thanks for using the forums to get this issue with your cancellation looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I am sorry for the poorly handled retentions call.
Even though we can't process cancelations here on the forums I can amend the disconnection date for you to a maximum of 60 days if there is already a ticket open for this 🙂
I will send you a PM now so we can chat about this further and pass security and what not!