Change account number

[Ste7v87]

Hi

Almost two months ago I moved, and after multiple phone calls to virgin media, everything I log in it logs my old account, after moving I was given a new account number but every time I log in it logs in my previous account number.  I've rang VM multiple times. I've also changed emails and still no luck

[Zach_R]

Hi @Ste7v87, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're unable to create a My Virgin Media account with your current account information, and that it only displays your previous account. I'm going to send you a private message in a few moments so that we can take a closer look at things for you.

Please respond to this when you can and we'll proceed from there.

Thanks,