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Change Package

Anyone managed to change from "standard" VM to Ultimate Oomph?  I called, spoke, then was put on hold for 25 minutes.  Tried via chat.  Tried via the App - the virtual assistant told me I was already on the best value, but call 150 I still had a problem.

I do have a problem - paying £120 a month, but with Ultimate Oomph for £110 (£99 for new customers), I could get 2.5x faster internet, more inclusive calls and more TV, plus an unlimited SIM.

 

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Re: Change Package

Hi AndyG74, 

 

Thank you for your post. 

 

I'm sorry you have had a hard time getting through to our team. I can assure you that they would love to help in this situation, we are extremely busy, but they will get to you asap. 

 

Cheers. 

Ryan_N - Forum Team
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