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Mobius1
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Change Moving Date

I made a request to move my services as I was moving house on the 16th June 2021, but I've had to delay moving until 18th June. I spoke with a person on live chat that said I had to contact Yodel to change delivery date of equipment before they could change my connection date.

I've spoke with Yodel and they said I need to contact the Virgin for a tracking number. I tried getting one but with no luck. Now I'm gonna be stuck with no internet that I rely on for work.

Is there anyone that can help?

EDIT: Yodel also told me that there's no record of any delivery booked for either my current address or new address.

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Ashleigh_C
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Re: Change Moving Date

Hi there @Mobius1

 

Thank you so much for your first post to our community forums and welcome to the team! 

 

I am so sorry to see this has happened with your installation and I would be more than happy to look into this for you. I'm going to send you a PM so we can investigate further, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

 

Thank you.

Ash_C
Forum Team



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