I made a request to move my services as I was moving house on the 16th June 2021, but I've had to delay moving until 18th June. I spoke with a person on live chat that said I had to contact Yodel to change delivery date of equipment before they could change my connection date.
I've spoke with Yodel and they said I need to contact the Virgin for a tracking number. I tried getting one but with no luck. Now I'm gonna be stuck with no internet that I rely on for work.
Is there anyone that can help?
EDIT: Yodel also told me that there's no record of any delivery booked for either my current address or new address.
Thank you so much for your first post to our community forums and welcome to the team!
I am so sorry to see this has happened with your installation and I would be more than happy to look into this for you. I'm going to send you a PM so we can investigate further, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.