@Frustrated12343 wrote:
I seem to be in an infinite loop of frustration. It seems as if my only option is to cancel my direct debit at the bank and force Virgin to get in contact with me. Can anyone help with an alternative solution?
I'm not sure about the specifics of changing your DD, but I can suggest that - of all things that could happen if you cancel the DD outright - VM getting in touch with you to ask why, is down the list of what's most likely.
A couple of reminders perhaps, suspended services if it goes unresolved beyond the pertinent dates in your bill cycle, and a whole heap of extra hassle - all of these, I would imagine, are distinct likelihoods. But VM C/S calling to ask if everything's ok? Probably not.
I've not tried calling 150 and testing the billing IVR options recently, but the concept of pressing nothing and waiting to join the queue - has been known to work with fault scenarios and could be worth a try. Also, if you try the "change payment method", what does happen?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks