Thank you for reaching out to us in our community and welcome, sorry to hear you have been struggling to change the Date your Direct Debit is taken, To change your Direct Debit date, text VM for free on 0753 305 1809, between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday.
Changing your Direct Debit date will also change the start date of your monthly package. This means the first bill you receive after moving your Direct Debit date may be higher than usual as we'll need to align you to your new billing cycles. Your subsequent bills will return to their normal amount after this.
Just so you know, we can only change your Direct Debit date on your existing bank details and your balance must be cleared before you can change your date. Also, you can only change your Direct Debit date twice in a 12 month period.
Unfortunately, if we've already finalised your bill for this month, you'll have to wait until we've taken this payment before you can change your date.
If you still aren't able too change this and you do need any further help, pleaser do not hesitate to reach back out.