Virgin Media Community

[1905dar]

Hi,

Is there any way of changing my direct debit date currently without ringing and clogging up the call centres? I've tried the text message service but don't seem to get a reply. Online only appears to be able to change the bank account it comes from.

Thanks in advance 

Dave 

[apcyberax]

Think you need to call in. But here is a tip that I use...

Create a new bank account.
Set all your Bills to go format hat account
When you get paid transfer all the money you need for all your bills into that account.
No need to worry about the bills or dates then

[1905dar]

Thanks for your reply. I already do as you have suggested but it just messes with my mind a little bit. I like them all out first week of the month 🙂 

Thanks for confirming though. I'll just wait until the call centres aren't flooded again. 

[Ernie_C]

[1905dar]

Thanks, 

I tried the text service but got no response.

Dave

[HowardML]

That's right. with the volume of work VM have it'll take sometime for a response. In the scheme of things this is not an emergency request which would have priority in the queue. Try to be patient, you will get a reply. If you phone you'll be even more disappointed.

[MarkLeavesley]

I did get a reply to my text, at the end of it they said that for security I'd have do it through the website or use the app. Well the website is what sent me to text and the app...it opens the website at the same set of pages that tell you to text. Why cannot I do something as simple as change the date through the website??? Unbelievable.

[Alex_RM]

Hi MarkLeavesley, 

Thanks for posting, I'm sorry to hear you've not been able to get the help you need so far. 

I've popped you over a private message so I can help you with this.

Alex_Rm

[SpAceAce70]

Hi. I need help with this too. Been trying to get hold of someone at Virgin for the last 2 months now with no joy. Now my new bill has come through and I can't pay it on that date anymore, as my pay date has changed. Please help!! 

[1905dar]

Any chance you can do the same for me? I'm the original poster and still haven't managed to get it changed!