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K2UGA
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Change Direct Debit Date for Broadband and Mobile

Hi there,

Can someone please help me change my direct debit dates for Broadband and Mobile accounts. I searched other similar questions and it seems the only way to get it done is by getting a PM from one of the agent on this community. 

So therefore will someone please assist me on my quest to gets these dates changed so I don't miss payments.

Thank you

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K2UGA
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Re: Change Direct Debit Date for Broadband and Mobile

Beuller?

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Martin_N
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Re: Change Direct Debit Date for Broadband and Mobile

Hi K2UGA,

 

Thank you for your post and welcome to the community. 

 

Our apologies for any difficulty you've had with this. What I will do is private message you so I can assist with this. 

 

^Martin

K2UGA
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Re: Change Direct Debit Date for Broadband and Mobile

Thanks Martin, i have now replied
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Jodi_S
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Re: Change Direct Debit Date for Broadband and Mobile

Hi K2UGA,

 

Both Direct Debit dates have now been changed for you as your requested. As advised if your Direct Debit date falls on a weekend we will collect this the nearest Monday.

 

If you have any further queries please come back to us through this channel.

 

Have a lovely afternoon

 

Jodi

Gtsbaby
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Message 6 of 17
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Re: Change Direct Debit Date for Broadband and Mobile

I am having the exact same issue, I even made an advanced payment but nothing has changed apart from me now having credit on the account and the direct debit is still coming out of the wrong bank account next week. Any help would be appreciated. Thanks.
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Jodi_S
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Re: Change Direct Debit Date for Broadband and Mobile

Hi Gtsbaby, 

 

Welcome to our community and thanks for posting. We can certainly help you with your direct debit issues and getting the details changed.

 

I will pop you over a private message, please click on the purple envelope to accept the chat.

 

Kind regards Jodi

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Gabi
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Re: Change Direct Debit Date for Broadband and Mobile

Please will you private message me as well so I can change my DD date for next month and the every month thereafter 🙂 

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Stuartsinc
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Message 9 of 17
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Direct Debit Date

Hi there

Is there an easy way to change my direct debit date please? 

It's scheduled to come out on the 18th - I've paid this months bill (one off payment) and would like to set this up for the 1st of each month instead.

All that's showing on my account is a credit for this months bill . . . . . 

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Jodi_S
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Message 10 of 17
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Re: Change Direct Debit Date for Broadband and Mobile

Hi Gabi,

 

Welcome to our community and thanks for posting. We can certainly get your direct debit date changed on your account for you. I will pop you over a private message to get this arranged for you.

 

Click on the purple envelope to accept the chat.

 

Kind regards Jodi