I'm trying to apply VM/O2 volt benefits to my account. After speaking with O2 they claim the addresses don't match and that I'll need to update them. Our street name has "St." in it and my O2 account only lets me change this via a postcode check which excludes the '.' and apparently this is enough to throw off the link between the two accounts and block my volt benefits.
I can't seem to find any way to update my billing address on my VM account to exclude the '.' to apply my volt benefits. Is this even possible?
A warm welcome to our Community Forums and thanks for your post.
I am sorry to hear this is causing an issue when activating your Volt benefits.
I'll be more than happy to look into this for you.
Will pop you a PM now so we can confirm some details and take it from there 🙂
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