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Toulio
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Change Billing Address to match O2 for Volt Benefits

I'm trying to apply VM/O2 volt benefits to my account. After speaking with O2 they claim the addresses don't match and that I'll need to update them. Our street name has "St." in it and my O2 account only lets me change this via a postcode check which excludes the '.' and apparently this is enough to throw off the link between the two accounts and block my volt benefits.

I can't seem to find any way to update my billing address on my VM account to exclude the '.' to apply my volt benefits. Is this even possible?

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Alex_RM
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Message 2 of 29
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Re: Change Billing Address to match O2 for Volt Benefits

Hi Toulio,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to see that this is causing an issue with your Volt benefits. 

 

So I can help I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

gcon96
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Message 3 of 29
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Re: Change Billing Address to match O2 for Volt Benefits

Hi Alex I have same issue as in o2 my address shows as 3-2 “street name” St. whereas in virgin media as 3/2 “street name” Street. Will it be possible to change this in o2 so that addresses match?

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David_Bn
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Message 4 of 29
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Re: Change Billing Address to match O2 for Volt Benefits

Thanks for your post on our Community Forums @gcon96, and a very warm welcome to you!

I'd be happy to assist you, check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

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Kain_W
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Message 5 of 29
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Re: Change Billing Address to match O2 for Volt Benefits

Hi gcon96,

Thanks for posting and welcome to the community!

As David is currently off I will take over through PM.

Thanks,

Kain
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neil2022
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Message 6 of 29
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Re: Change Billing Address to match O2 for Volt Benefits

I have the same problem (i.e. the address that Virgin Media uses differs from the one O2 uses, so Volt benefits are blocked). Any help or advice on how to tackle this issue gratefully received.

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Ayisha_B
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Message 7 of 29
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Re: Change Billing Address to match O2 for Volt Benefits

Hi @neil2022,

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear this is causing an issue when activating your Volt benefits. 

I'll be more than happy to look into this for you. 

Will pop you a PM now so we can confirm some details and take it from there 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Cheers

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Lorbat
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Message 8 of 29
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Re: Change Billing Address to match O2 for Volt Benefits

Hi can you help me with this as well?
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Tom_W1
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Message 9 of 29
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Re: Change Billing Address to match O2 for Volt Benefits

Hi @Lorbat thanks for your post here in the community - I'm more than happy to look into this for you.

Please expect a PM from me to arrive shortly and respond when you can!

Many thanks

Tom_W
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Cysmith16
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Message 10 of 29
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Re: Change Billing Address to match O2 for Volt Benefits

I have the same exact problem. Could you help me too please?

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