Menu
Reply
Highlighted
  • 19
  • 2
  • 4
On our wavelength
146 Views
Message 1 of 2
Flag for a moderator

Cant see my offers online

When I login to my account to look at the current offers available I always get the error "oops something went wrong"

Its done this for months now, anyone at Virgin able to refresh my account, put the tick back in the right place or what ever it needs to fix this issue please?

Took some screen shots of the issue

Screenshot_20201022-232037_Chrome.jpg

Screenshot_20201022-232021_Chrome.jpg

 

 

0 Kudos
Reply
Highlighted
  • 3.82K
  • 611
  • 833
Community elder
140 Views
Message 2 of 2
Flag for a moderator

Re: Cant see my offers online

Hi s21slm,

This is a common issue.

If in the the upgrades and offers section you see an Oops something went wrong message, it's because you either already have a discount and the systems require an extra bit of manipulation by the agents to set up any new discounts, or because the package you are on is no longer sold and again requires the extra manipulation by agents to change the package.

If you don't want to be tied up on the phone then you could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. And is a little more frustrating than phoning.

If phoning it's best to call first thing on a morning, 8am, as it's less busy then.  Dial 150 from your Virgin landline, or 0345 454 1111, Options 1,1 and 4 Changes to your package

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply