Hello IM2
Sorry to her you feel this way in regards to tracking your installation. We appreciate you raising this via the forums and welcome to the community.
As you have already been advised, it can take up to 24 hours after installation for all of the details to update to allow registration on the MyVM app, this is due to that being the point the account goes live. If you do need to track the order or have any queries you can contact the install's team on 0800 052 1734 for an update as to what is happening.
We also have these contact methods available or you can send your query to 07533016422 and we’ll text you back. We’re here 8am-11pm Monday to Friday, 8am-8pm on Saturday and Sunday.
Rob