I've tried 25 different passwords, some actual words, some random, even some using a password generator. All meet the requirements (of varying strength to moderate/strong). No special characters.
I've tried Safari, Chrome, incognito mode, iPhone, iPad, Virgin Media app to create an account.
No matter what I try, I always get "You can't use that password. Please choose another."
Never used the email address with VM before, only to place the order. I've been given an install date, and the email states to login to My Account if I'd like to change it. I have all my account details, but cannot get beyond the registration process where it asks me to create a password.
What am I doing wrong?
Answered! Go to Answer
Hi @liligarcia, thanks for posting and welcome to our community.
I am sorry that you've been unable to register your online account. I would love to help you resolve this. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
I am having this same issue for about 4 weeks, using the correct password criteria.
I have spoken to 6 different people at Virgin media and they have done nothing!
It is really annoying something so simple yet so challenging, can someone help me get this resolved please.
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you're having some issues registering for an online account. I've had a look at things from our side and can see there is an IT ticket with the team.
I'm sorry for the delay in fixing this.