Virgin Media Community

[paulina111]

this issue still not resolved, having exactly the same issue as a new costumer. My broadband is all up and running but still cant set up online account.

[Lee_R]

Hi @liligarcia, thanks for posting and welcome to our community.

I am sorry that you've been unable to register your online account.  I would love to help you resolve this.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[ManiD85]

I am having this same issue for about 4 weeks, using the correct password criteria.

I have spoken to 6 different people at Virgin media and they have done nothing!

It is really annoying something so simple yet so challenging, can someone help me get this resolved please.

[Alex_RM]

Hi ManiD85,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues registering for an online account. I've had a look at things from our side and can see there is an IT ticket with the team.

I'm sorry for the delay in fixing this.

Alex_Rm

[longpod97]

Hi there,

I've been having the same issue. Nothing seems to work. Are you able to help resolve this please?

[ManiD85]

Hi Alex, any idea when they will be in touch. Its been dragging a while

[Alex_RM]

I am sorry for this ManiD85,

There are no updates on this currently, but the team will be working to resolve this asap.

Alex_Rm

[Rcrisp]

I'm having the same problem. Trying to register for my VM and can't find a password that is accepted. All passwords I'm trying are in line with the guidance. I've had my service set up today. 

[Gareth_L]

Hello Rcrisp. 

This is a known issue that we are looking to have a fix for very soon. 

Sorry for any inconvenience this may have caused you. 

Gareth_L

[ruthbrick]

im having the same issues - has there been an update on when this will be fixed?