Hi
I have been with virgin for many years and have had no problems till now, my wife who was the account holder passed away before Christmas so I rang virgin to change the name on the account. That would be too easy, they had to cancel the account and create a new one in my name. The DD was already coming out of my bank but this also had to be cancelled and started again.
Well everything was set up, everything works ie tele, phone and broadband but I can no longer check my account online, I was told to create a new account but it just wont work, I have been on the phone now for over 3 hours, told that IT will look into it several times by several people. I even e-mail virgin MD and I am still in limbo. What makes it worse is I keep getting e-mails sent to me on my wifes e-mail address which is very upsetting.
I spoke with one really nice chap who attempted to log on as me on his computer and he got the same errors as me so they know whats wrong. How much longer will this go on for.
All I want to do is be able to look at my account online. I even created a new virgin email and that wont work either. This what i keep getting, can anyone help please
