Menu
Reply
Reformation
  • 2
  • 0
  • 0
Joining in
371 Views
Message 1 of 5
Flag for a moderator

Cant login or create a virgin media account - i am a returning customer

Hi there, I cant login or create a virgin media account - i am a returning customer so im guessing that my old details need to be purged before i can register my new details?

 

This is super frustrating and i keep getting a message saying my account cannot be set up at this time and i can t speak to anyone at Virgin.  Help please! 🙂

0 Kudos
Reply
Chris_W1
  • 4.06K
  • 185
  • 255
Forum Team
Forum Team
335 Views
Message 2 of 5
Flag for a moderator

Re: Cant login or create a virgin media account - i am a returning customer

Hi Reformation, thanks for the message and sorry to hear that you have not been able to set up the online account, is it using the same email address on both accounts? I will send you a private message so that this can be looked into further, Chris 

0 Kudos
Reply
Katie_WT
  • 5.02K
  • 304
  • 569
Forum Team
Forum Team
227 Views
Message 3 of 5
Flag for a moderator

Re: Cant login or create a virgin media account - i am a returning customer

Hi there @Reformation

 

Thanks so much for your Private Message reply to  @Chris_W1 - I am sorry that your issue seems to be ongoing. I have checked the ticket that was most recently raised for you under reference number P010322102 

 

Our IT team have advised they're not able to see any issue with the email address you have supplied and have asked you to recheck and to supply a screenshot with your error message if at all possible. 

 

Please do pop us reply when you can. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Reformation
  • 2
  • 0
  • 0
Joining in
216 Views
Message 4 of 5
Flag for a moderator

Re: Cant login or create a virgin media account - i am a returning customer

Thank you ive managed to reset the password now and gain access

0 Kudos
Reply
Katie_WT
  • 5.02K
  • 304
  • 569
Forum Team
Forum Team
214 Views
Message 5 of 5
Flag for a moderator

Re: Cant login or create a virgin media account - i am a returning customer

Fantastic to hear @Reformation - thanks so much for popping back and letting us know.

 

Stay safe

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply