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Cant log into my account.

Hello. 

Over the last 2 years ive tried to log into my account but I cant. I usually end up leaving it but now I think my bill is incorrect so need to. 

Its the same everytime i put which i think are my details. It never works so i press forgot my password. It then sends me a link to my email, i then reset it put a new password in and it says changed. 

I then put the new  password in and get the same cant log in message. This goes round and round no matter how many times i change the password it never lets me log in. 

 

 

 

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Re: Cant log into my account.

Hi redwing,

 

Thanks for posting on the Community Forums for help with your online account.

 

I'm going to pop you over a PM so I can look into resetting your credentials from here, I can also look into your bills for you if you like 🙂

 

See you over at the purple envelope.

 

Beth