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Cant log in to Virgin Media acc

I haven't been able to log into My Virgin Media account for a while. Every time I try it comes up with 'You've entered the wrong username or password'

Any help to sort this would be appreciated

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Re: Cant log in to Virgin Media acc

Hi jojoCM,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about this. Is this happening on multiple devices?

 

Have you been able to use the forgotten username and password options? 

 

^Martin

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Re: Cant log in to Virgin Media acc

i also tried it on my partners laptop and my mobile, it still says the same.

As for the forgotten username and password options it wont recognize  my security answer and I have no idea the amount or date of my last bill

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Re: Cant log in to Virgin Media acc

Okay, just to confirm have you moved property since you last accessed the online account?

 

^Martin

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Re: Cant log in to Virgin Media acc

No, still at same property

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Re: Cant log in to Virgin Media acc

Okay, can you clear your cookies an cache on your browser and try again? 

 

^Martin

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Re: Cant log in to Virgin Media acc

Already tried this so many times before but I did it again just to be sure...it's still the same

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Re: Cant log in to Virgin Media acc

Okay, not to worry. What I will do is private message you so we can look into this further. 

 

^Martin

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