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Georgethayyil
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Cant find account number

I am new to virgin media. I cant find the acount number, i havent got any welcome mail. I have contacted the customer care regarding this issue. They said that, they will sent the account number within 7 days to my address, but no its more than 7 days, still no mail is here. Please help me.

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Christy_D
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Re: Cant find account number

Good Morning @Georgethayyil 

Thanks for reaching out to us.

May I just ask if you have your services installed okay, or are you waiting for confirmation of this too?

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Georgethayyil
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Re: Cant find account number

I am using the virgin media broadband for last 20 days. But I havent got the account number yet

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Christy_D
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Re: Cant find account number

No problem. 

I should be able to help you but we'll need to pass security first.

I'll pop you a private message to further assist you.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Ashleigh_C
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Re: Cant find account number

Hi there @Georgethayyil

 

Thanks so much for your post! I'm so sorry to see you have struggled to find your account number. 

 

Can I ask if @Christy_D has been able to sort this for you or do you still require assistance? Thank you. 

Ash_C
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Christy_D
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Re: Cant find account number

Hi @Ashleigh_C 

It has all been resolved now and I have provided him with his account number.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Ashleigh_C
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Re: Cant find account number

That's great thank you for letting me know @Christy_D!

 

And should you have any further issues @Georgethayyil please don't hesitate to get in touch! Thank you. 

Ash_C
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mehmet001
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Re: Cant find account number

Hi, I am in a similar boat, I haven't received a bill or confirmation email.

can you help to find my account number.

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Paulina_Z
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Re: Cant find account number

Hi @mehmet001,

 

Welcome to our Community Forum! Thank you for your first post!

 

Can you tell is if your services have now been installed? Or are you waiting for the install?

 

We'll be more than happy to help. Please keep us updated. 

 

Thanks,

Paulina_Z
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mehmet001
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Re: Cant find account number

The services are already installed. Its been 2 months, I am currently using both the landline and broadband which was installed by a virgin media engineer. 

 

 

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