Cant create an account

[Karlosiscrash]

I'm unable to register to create and access an account. The issue is when trying to create a password. "You cannot use that password"

Please help

[Zach_R]

Hi @Karlosiscrash,

Thank you for your post and welcome to our community forums. We're here to help.

I'm really sorry to hear you're facing some issues creating a My Virgin Media online account. Have you tried clearing your cache and cookies? Can you also confirm what device and browser you're using, please?

Thanks,
 

[Karlosiscrash]

Hi Zach,

Tried the cookies etc. Tried on an android phone, a 12th gen i7 laptop, a ryzen 5 laptop and a i9 desktop. Same resuIt. I was a previous customer so my email was linked to that but I've changed that account to another email

[Akua_A]

In this case, to take a further look into this, I have sent a private message. Please look out for the purple envelope and provide a response when you can. 

Thanks,