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Cant access my new account.

Tee_I
Joining in

I have recently resigned with Virgin for the broadband. However I am not seeing my new account details in the Virgin app. For some odd reason its still displaying an old account that was shut down couple of months ago. I called the CS but they weren't helpful and insisted on waiting 48 hours but I've never had to wait that long to check my account. Can someone please help so I can check everything is in order.

2 REPLIES 2

Tee_I
Joining in

Can someone help? Its been 48 hours and still I cannot see my new account in the app. Getting frustrated with the lack of help from CS and forum 😞

Hi @Tee_I,

Welcome back to our community forums and sorry to hear you are having issues when trying to register for a new account with us. I can see you are currently in contact with a member of our team on forums. Please remain in contact with them while they do their best to resolve this matter for you.

Thanks,

Akua_A
Forum Team

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