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Malgosia_mrk
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Cant access my account or reset password

Hi All

 

I have a similar problem, it's been months.

Whenever I want to log in my e-mail is not recognised and my last name, account no and area code appear as incorrect. 

As a result I haven't been able to access my bills for more than a year. I've requested an account reset via chat and e-mail but non of it has been addressed. 

Anyone can help with that?

 

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Ryan_N
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Re: Cant access my account or reset password

Hi Malgosia_mrk, 

 

Thank you for your post. 

 

Don't worry - it is something that I am able to help with 🙂 

 

I will send you over a private message. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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