Virgin Media Community

[Malgosia_mrk]

Hi All

I have a similar problem, it's been months.

Whenever I want to log in my e-mail is not recognised and my last name, account no and area code appear as incorrect. 

As a result I haven't been able to access my bills for more than a year. I've requested an account reset via chat and e-mail but non of it has been addressed. 

Anyone can help with that?

[Ryan_N]

Hi Malgosia_mrk, 

Thank you for your post. 

Don't worry - it is something that I am able to help with 🙂 

I will send you over a private message. 

Cheers.