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Copperge
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Cant access my account or reset password

Hi,

When I enter my login information it states that the information is incorrect.

I attempt the "Forgotten Password" section to reset my password but that doesn't recognise my email address.

I go through to the "Forgotten Email" section and enter my account number, area reference etc and it sends me to a page aptly saying "Oops, somethings broken" and advises to check back later. Been like this for a number of weeks now.

Does anyone have any advice on how to reset my password so I can access my account?

Thank you,

L.

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Steven_L
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Re: Cant access my account or reset password

Hi and welcome to the community @Copperge,

 

Have you been able to get this looked into further since you last posted.

 

Don't worry if you haven't got the help you need, I will be able to help you.

 

If you still need help, please respond to my private message that I will send over in a few moments.

 

Regards

Steven_L

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