I hope someone on here can help, I moved house on the 14/7/23, I had an engineer appointment to set up the router and it seems to be working, but later that day I noticed one of the rooms had no signal, so i tried to use the vm connect app and got an error saying account closed or inactive. I phoned support and was told they would get a technician to the merge new account which had been setup with my old one, and this would take max 48hrs then I could then use the vm connect app to order a mesh pod, 5 days later nothing has changed, I still can't use the vm connect app and if I login online it shows my old account details so I phoned support and was told they couldn't help me or transfer me to anyone else as I can't pass security as I can't answer questions about my account such as bill amount or date as I can't access that info, so I appear to be stuck in limbo.
