Cannot view bills online

[XJ]

Hi,

I can login to my VirginMedia account online, but every time I tried to view my bills, it crashed. I tried changing the browser, using a different computer/laptop, using the Mobile App, and nothing works -- there is no way for me to just view and pay my bills.

Is there any way to solve this issue? Many thanks.

[Alex_RM]

Hi XJ,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues viewing your bills. Can you confirm when signing in if you have trouble viewing another other aspect of your online account?

Alex_Rm

[XJ]

Hi Alex_RM,

Thanks for the reply. I can view other aspects of my account. The only thing I cannot do is to view my bills and make payments.

XJ

[Ashleigh_C]

Thank you @XJ 

I'm going to pop you a private message so we can take a look into this further. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.