Virgin Media Community

[flywhitesi]

The verification link expired and the system does not send another to my email despite numerous requests, so I cannot access my account.

[Gareth_L]

Hello flywhitesi.

Sorry to hear this is happening and thanks for letting us know.

Can I please ask if you have tried clearing the cache and cookies on the browser you are using. 

Have you tried a different browser?

Also can we please ask you to try both of the following links below to register again.

https://my.virginmedia.com/my-profile/view

https://www.virginmedia.com/my-virgin-media/account-settings/details
Look forward to your repsonse.

Gareth_L 

[flywhitesi]

I have tried multiple browsers. Sometimes the reset password email comes through, but then it tells me I still need to verify my email. That email never comes through, no matter how many times I request it.

I tried the links. I enter my email address and it just takes me straight to the same screen saying that I need to verify my email address. If I follow the link to resend the email, I get nothing...

[Gareth_L]

I think we will need to look at this in a bit more details flywhitesi. 

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

[pandor]

I have been having the same issue can someone please help me?

[Natalie_L]

Hi pandor, 

Thank you for reaching out to us here on the Community. 

I would be happy to assist you with this 🙂

I will just need to pop you over a private message to confirm a few details and we can go from there. Please check the purple envelope on the top right for a message from me.

Thanks,

[pandor]

Thanks I’ve replied 

[pandor]

Hi. 

many update on this?

[domshirt]

I cannot get this to work either- I just go round in a loop

[Ilyas_Y]

Hey @domshirt thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the verification email.
I will assist you on this and get this fixed.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.