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WHUI
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Cannot verify My Virgin Media login email

Hi, 

I just started using Virgin Media and tried to setup an My Virgin Media account. I received an email asking me to verify the email I used but the link expires. I requested for resends of the verification links many times but all the links expired at the time I received the link. I had seek help from VM online chat as well as over the phone but both staff cannot solve the issue. Can someone here help? 

Thanks, 

WHUI

 

 

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David_Bn
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Re: Cannot verify My Virgin Media login email

Thanks for your post on our Community Forums and a very warm welcome to you @WHUI

 

Can you please confirm if you've been able to log into the My Virgin Media account using the E-Mail address you registered with the My Virgin Media account?

 

Kindest regards,

 

David_Bn

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WHUI
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Re: Cannot verify My Virgin Media login email

Dear David_Bn, 

Thanks for your reply. No i can't, it says I haven't verified my email yet. 

WHUI

 

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David_Bn
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Re: Cannot verify My Virgin Media login email

Thanks for confirming, let's take a look into this

 

Check out the purple envelope in the top right hand corner for a private message from me

 

Kindest regards,

 

David_Bn

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bosunjohnson
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Re: Cannot verify My Virgin Media login email

Please help I have this same problem.

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WHUI
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Re: Cannot verify My Virgin Media login email

I was told because my email address contains a special character, then I use another email address. It took 2 months for virgin media to solve the problem

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bosunjohnson
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Re: Cannot verify My Virgin Media login email

That's really disturbing.. 2 months!!!??

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WHUI
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Re: Cannot verify My Virgin Media login email

  • Yes it is. Though I changed to another email address, I still can't verify they said it's it because I already verified with my previous email address! David helped escalate issue a few times, eventually David solved the issue himself. If David is the one helping you he knows how to do it now so probably takes less time. Good luck! 
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bosunjohnson
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Re: Cannot verify My Virgin Media login email

Thanks. Hope he comes to this thread 

 

David_Bn

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Paul_DN
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Re: Cannot verify My Virgin Media login email

Hi bosunjohnson,

Thank you for reaching out to us in our community and welcome back, I can see you are already in a private chat with one of my colleagues, please keep the conversation there.

Regards

Paul.

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