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Cannot update contact details

Joining in

Please can someone help me, I am unable to change my contact details I have tried different browsers I've even tried a different computer but when I tried to change my phone number and save it it just says unable to save it and to try again.



[MOD EDIT: Subject title changed for clarity]


Hi All 👋! Just returning to update the public thread. 

Thanks to pssyche for PMing with me. 📨 I was able to update some account information after confirming a few details and it looks like everything is now as it should be! Thanks to them for also checking via the My Virgin Media account 👉

Just let us know if there is anything outstanding you need support with. 
Wishing you all the best. 🌞


Sorry for the long delay, tried to update my phone number today mon 24 apr still no joy

Thanks for coming back to us pokewithstick, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,

Joining in

Hi. First time post here. I've tried to update my contact number on line using different browsers etc to no avail. I rang 150 this morning to be told it would be a one off £25 charge to change my contact number. This can't be correct surely?

That doesn't seem to be correct AlvinS,

However thanks for raising this and welcome to our Community Forum!
So I can investigate this matter further for you I've dropped you a PM.

The message will appear within the envelope icon.



Hi Kain

I don't have your PM

Thanks for your cooperation over PM AlvinS,

The contact details should now be updated.

If you do have any future queries then be sure to pop back up to the team for further assistance!



Thank you for all your help.

No problem!

Take care,