Virgin Media Community

[Martin_N]

Thank you for that information. We would like ensure this is updated for you. 

So what I will do is private message you now to confirm your details and get this updated. 

^Martin

[micahmicah]

I am a new user and also cannot update the contact details (particularly the phone number). 

The website says Sorry the changes you made were not saved, please try again

I tried multiple browsers and nothing works.  Please what is the solution?  I need my contact details updated ASAP. 

[Reece_MH]

Hi @micahmicah,

Thanks for your post, and welcome to the Forums.

I'm sorry to hear you're experiencing a similar issue when trying to update your contact details. I'm going to send you a private message, so we can get things updated on our end.

Please look out for it in the top-right, purple envelope.

Cheers,

[rhope]

Hi I've been trying to update my details for a flight next week but every time I add velocity number, email & phone it just says ' we are processing this transaction' and stays like that for hours. Please help.

[Tom_W1]

Hi @rhope, thanks for your post here in the Community although I'm sorry to hear of your concerns raised here.

I'm sorry but it sounds like you are referring to a flight, which would be Virgin Atlantic. Unfortunately, the Community over here is solely for Virgin Media which is all things cable and mobile-related.

I'd advise going here as this contains the necessary methods to contact Virgin Atlantic directly.

I hope this helps.

Many thanks