Virgin Media Community

[ChloJo1]

Hi Molly,

I'm experiencing a similar issue where there is nowhere to update my profile to switch to ebilling - please can you update it for me?

Thanks

C

[John_GS]

Hi ChloJo1

Thanks for posting and welcome to the community.

Please see here for the steps when you're signed in to the online account;

• Click on the Settings tile.
• Click on Account Details.
• Scroll to Communication Preference and click Edit.
• Select "eBills, email, text" from the dropdown menu.
• Click Update.  

Best,

[ChloJo1]

Hey, 

this option is selected and has been selected since we started our contract, however we are still receiving paper copies monthly and being charged for this. 

[Paul_DN]

Hi ChloJo1,

Thank you for reaching back out, so I can help further I will send you an invit into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.