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Cannot sign in - "Cannot find username"

Good Afternoon,

 

I'm a new customer, and have attempted to reset password, but my customer reference number and area code and surname show up the error as "cannot find username"

 

Can someone assist me with this? Spending an hour on hold is not my cup of tea.

 

Thanks

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Re: Cannot sign in - "Cannot find username"

Hi Yintekai, thanks for the message and want to get things resolved for you, Can you ensure everything is inputted correct as some fields may be case sensitive. Can you confirm if you have ever been able to log in? Or does this need registering? Chris 

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