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Cannot set up online account to check bills etc

Joining in

The email address that i use is attached to another account so when i try and sign up for an account for my new virgin media services it brings my mums Virgin account up?  How can i detach from that account and then use to set up a new account?

Is there a solution to this please?

Thank you in advance



Alessandro Volta

You cannot move an email account from one broadband account to another.

If you are starting a new broadband account you must have a non VM email address.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Hi @jockyroper thanks for your post here in the Community, we hope you're well although sorry to hear of the concerns you've raised.

As @jpeg1 has mentioned, it is best practice to use an alternative email address so please do this and if you are having any further issues, please don't hesitate to let us know!
Many thanks


Thanks for the replies, I’ll use a gmail account I have to hopefully set up the account then.  

thanks again folks

Hi @jockyroper you're very welcome!
We're here if you need us 😊

Many thanks